Privacy Policy
1. Data controllers
The data collected via the website www.loiremontgolfieres.fr is processed, depending on the specific purposes, by:
LOIRE MONTGOLFIÈRES
EURL – 26 rue Chemonton, 41000 Blois, France
Email: bonjour@loiremontgolfieres.fr
As the website publisher, marketing intermediary, and liaison, specifically for website management, customer inquiries, orders, commercial relations, and customer support.
And by:
MONTGOLFIÈRES AIR MAGIC – EIRL Jérôme Hallier
Headquarters: 9 Place d’Arbout, 28130 Bouglainval, France
Registered with the RNE under number 424 217 396
Email: info@airmagic.fr
As the flight operator and the entity responsible for the processing necessary for the organization, safety, and execution of flights.
No Data Protection Officer has been appointed.
2. Data Collected
- IP address;
- information about the browser, network, and device used;
- pages viewed;
- internal links clicked;
- date and time of visit;
- data regarding website usage.
When you place an order on the site, certain additional information may be collected, including:
- billing address;
- order information;
- payment history;
- information necessary to process the reservation.
3. Purposes of the processing
Data is collected in order to:
manage flight reservations and scheduling
manage customer relations
handle requests and complaints
comply with legal and regulatory requirements
respond to requests from administrative or judicial authorities
operate, secure, and improve the website
measure website traffic and activity;
process online payments and orders
send emails related to orders, reservations, or customer inquiries.
This processing is based on the performance of a contract (Article 6.1(b) of the GDPR).
4. Recipients of the data
The data may be transmitted:
at LOIRE MONTGOLFIÈRES, for website management, order processing, customer inquiries, sales relations, and customer support;
to MONTGOLFIÈRES AIR MAGIC, the flight operator, for the organization and delivery of services;
Squarespace, a provider of hosting, online store, and technical tools for the website;
to Stripe or any other payment service provider used, for the secure processing of payments;
to the technical service providers necessary for the operation of the site;
any external service provider that may be involved in the organization or operation of the flight;
aux autorités administratives ou judiciaires si requis.
The data is not sold to third parties.
Consequences of refusing to provide the data:
If you do not provide us with this information, you will not be able to take advantage of our recreational hot-air balloon flights.
4a. Website Hosting and Operation
The website is hosted and technically operated via the Squarespace platform.
When you browse the site, Squarespace may collect certain technical data necessary for the operation, security, protection, and improvement of the site, including your IP address, information about your browser, network, and device, as well as the pages you visit.
This data is processed in accordance with Squarespace's privacy policy.
5. Shelf life
Data is retained for as long as necessary to manage the business relationship and in accordance with applicable legal requirements.
6. User Rights
Under the terms of Regulation (EU) 2016/679 of April 27, 2016, any individual whose personal data is being processed (the “Data Subject”) has the rights listed and summarized below.
Right of access (GDPR, Article 15)
The Data Subject has the right to obtain from the data controller confirmation as to whether personal data concerning him or her are being processed and, if so, to access such data and to be informed, in particular, of:
§ the purposes of the processing;
§ the categories of personal data concerned;
§ the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients established in third countries or international organizations;
§ where possible, the envisaged retention period for personal data or, where this is not possible, the criteria used to determine that period;
§ where personal data are not collected from the data subject, any available information regarding their source;
§ the existence of automated decision-making based on personal data, as well as the logic, significance, and consequences of such processing for the Data Subject;
§ appropriate safeguards are in place to ensure the security of the transfer when personal data is transferred outside the European Union.
Right to rectification (GDPR, Article 16)
The data subject has the right to have the controller rectify or complete their personal data as soon as possible if it is inaccurate or incomplete.
Right to erasure (GDPR, Article 17)
The data subject has the right to obtain from the data controller the erasure, as soon as possible, of personal data concerning him or her in the legitimate cases provided for by the GDPR.
Right to restriction of processing (GDPR, Article 18)
The data subject has the right to request that the data controller restrict the processing of personal data concerning him or her in the cases and situations listed in the GDPR.
Right to data portability (GDPR, Article 20)
The data subject has the right to receive from a data controller, and to transmit to any other data controller, personal data concerning him or her in a structured, commonly used, and machine-readable format.
Right to object (GDPR, Article 21)
The Data Subject has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her, unless there are legitimate and compelling reasons for the processing that override the interests, rights, and freedoms of the Data Subject.
Right to withdraw consent (GDPR, Article 7)
When the data subject gives consent to the processing of their personal data, they have the right to withdraw that consent at any time.
However, the withdrawal of consent does not affect the lawfulness of processing based on consent that took place before the withdrawal.
7. Complaints
You may exercise the rights described in the preceding paragraph by contacting MONTGOLFIERES AIR MAGIC.
In addition, you may file a complaint regarding any processing of your personal data with:
National Commission on Information Technology and Civil Liberties
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex.
7a. Contact forms
When you submit information via a form on the website, the data you provide is collected in order to process and respond to your request.
This information may be processed by LOIRE MONTGOLFIÈRES, by Squarespace as a technical service provider, and, when the request concerns the organization or execution of a flight, by MONTGOLFIÈRES AIR MAGIC.
8. Cookies
This site uses cookies and similar technologies to ensure it functions properly, improve the user experience, secure browsing, and measure traffic.
Some cookies are necessary for the website to function and are used automatically.
Analytical or performance cookies may also be used to analyze traffic, activity, and website usage. These non-essential cookies are only placed after you have accepted them via the cookie banner, when required.
When you visit the site for the first time, a banner will appear allowing you to accept, decline, or customize your cookie settings.
8a. Emails related to orders and reservations
When you place an order or submit a request through the website, you may receive emails regarding your order, reservation, ticket, customer account, or the status of your request.
These emails are necessary for the proper management of our business relationship and for the provision of the requested services.
8b. Abandoned Cart Emails
If this feature is enabled, you may receive an automatic email after abandoning your cart, particularly if you entered your email address but did not complete your order.
You can unsubscribe from these messages by clicking the link provided in the email.
9. Objection to telemarketing
Please be advised that, in accordance with Article L223-2 of the Consumer Code, you have the right to register on the “BLOCTEL” do-not-call list.
You can register online using the following link: https://www.bloctel.gouv.fr
10. Safety
LOIRE MONTGOLFIÈRES MONTGOLFIÈRES AIR MAGIC implement appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, or disclosure.
However, no data transmission over the Internet can be guaranteed to be completely secure.